I’m a UX Design Manager who specializes in transforming complex requirements into human-centered solutions. Over two decades of experience delivering measurable results in highly regulated industries.

Resume
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Career Camp: Agentic AI Career Coach App and Website

Mobile agentic AI career coach app.

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Modernizing a Consumer Benefits & HR Platform

Consumer and employee benefits solutions.

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International Avatar Design

One design for a global audience.

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Reducing Operational Costs by Putting the Customer First

Native mobile app for retiree benefits.

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Modernizing the Discover Network Partner Portal

Payment solutions and technical documentation

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Transformation of a Legacy B2B Customer Experience Portal

A full suite of marketing solutions.

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Video Library and Player

Custom video library for a Fortune 500.

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Custom Furniture

Custom furniture to the consumer and the trade.

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↓ 20%

Reduced Call Center Volume

Achieved through key application design at Alight Solutions

↑ 50%

Increase in Operational Throughput

Redesigned and optimised customer service solution at Omeda

↓ 1

Unified 6 Legacy Design Systems

Moved to a mobile-first, WCAG compliant system.

↑ 20%

Product Launch Cycle Speed

Transformed product design framework at Discover

Scalable People Centered Process

My design process enables me to rapidly understand the product, market, and user base while increasing speed to market. I adhere to this flexible process, integrating existing critical business workflows while collaborating with my colleagues to mature those business processes were needed.

Discovery
  • Initial heuristic review to understand the business case, opportunities, challenges and high level concept.
  • End user interviews to understand the work they do, results they need to achieve, and any pain points.
Definition
  • Define core requirements in collaboration with key stakeholders.
  • Define the user flow, starting from how the person finds and enters the experience, their interaction in the experience, through how they exit and what they experience next.
Design
  • Rapid iteration through wireframes.
  • Verify design direction through technology feasibility and business reviews.
  • Detailed design and prototype for testing.
  • Usability testing and design refinement.
  • Stakeholder presentation, sharing the design, our rationale, and testing results.
  • Handover and engineering support.
Repeat
  • Continuous improvement using feedback, follow up user interviews, and usage date.
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Discovery conversations, with all stakeholders, are the foundation to great results. 

User Flow Example - DCI Onboarding 800c

The user journey allows us to verify that our solution meets all requirements.

Wireframes and design in progress - Cropped

Wireframes rapidly become a prototype for both testing and presentation.

Bret works very well with both internal and external stakeholders to influence the design of the final product. I would not hesitate to have Bret work on any project.

Shawn
Shawn Garner, CSM, CSPO Senior Product Owner

Bret is a dedicated and versatile team member who would help his teammates solve various problems ranging from UX design to product marketing. In addition, he balances various projects simultaneously and meet various teams' needs and deadlines.

yvonne
Yvonne Yuen VP of Platform

I worked with Bret for about 4 years at Alight. During that time, he demonstrated a strong, analytical approach to product design, utilizing best practices with a creative edge. He brought a refined human touch to the experience, creating relatable and emotional features with which users could identify. A natural creative thinker, teacher, and leader, Bret was a valuable asset to our projects.

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Maïa Semmes Product UX Design Lead